Our Privacy Policy was updated on 27 June 2016 and will take effect on 14 Feb 2017. If you do not agree with these changes and no longer wish to use our Services, you may cancel your account by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We have revamped the Privacy Policy front and back so that from this date onwards, this Privacy Policy can provide details on how we manage your personal information for Samy Services.


Please familiarize yourself with our privacy practices and let us know if you have any questions.



This Privacy Policy sets out how Samy Informatics., its subsidiaries, and its affiliated companies (“Samy”, “we”, “our” or “us”) collect, use, disclose, process and protect any information that you (“you” or “User”) give us when you use our Services located at www.samy.co.in. Should we ask you to provide certain information by which you can be identified when using Samy Services, it will only be used in accordance with this Privacy Policy and/or our User Agreement.


The Privacy Policy is designed with you in mind, and it is important that you have a comprehensive understanding of our information collection and usage practices, as well as full confidence that ultimately, you have control of any information provided to SAMY.


In this Privacy Policy, “personal information” means information relating to a natural person that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information Samy has access to about that individual. Such personal information may include but is not limited to the information you provide to us or upload, any information specific to you that may be assigned by us, your financial information, social information, device or SIM-related information, location information, or log information.


By using Samy Services or otherwise engaging with Samy as permitted by applicable laws, you are deemed to have read, acknowledged and accepted all the provisions stated here in the Privacy Policy. In the event we update or otherwise change the privacy policy, we shall notify you of such updates which shall become effective from the date of notification. In order to comply with applicable laws, including local data protection legislation (e. g. the General Data Protection Regulation in the European Union), we will specifically seek prior explicit consent to the particular processing (e. g. automated individual profiling) of special categories of personal data. Furthermore, we are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.


If you use our products and services in the Asian Economic Area (AEA), Singapore Pvt. Ltd. will act as the data controller and be responsible for the processing of the data. Contact details of Samy Informatics Pvt. Ltd. can be found in the "Contact Us" section.


Ultimately, what we want is the best for all our Users. Should you have any concerns with our data handling practice as summarized in this Privacy Policy, please contact privacy@ Samy.co.in to address your specific concerns. We will be happy to address them directly.


Alt text If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request .




In order to provide our Services to you, we will ask you to provide personal information that is necessary to provide those Services to you. If you do not provide your personal information, we may not be able to provide you with our Services.


We will only collect information that is necessary for the specified, explicit and legitimate purposes of rendering the Services and will not further process it in a manner that is incompatible with those purposes. We may collect the following types of information (which may or may not be personal information):


Information you provide to us or upload (including your contact details): we may collect any and all personal information you provide to us, like your name, mobile phone number, email address, delivery address, ID card details, driver’s license details, passport details, samy Account details (e.g. your security related information, name, birthday, gender), order details, invoicing details feedback, and any other information you provide us.


Information specific to you that may be assigned by us: we may collect and use information such as your SAMY Account ID.


Information specific to you that may be assigned by Co-operators: we may collect and use information such as your advertising ID assigned by Co-operators.


Financial information: we may collect information related to completing purchases. For example, the bank account number, account holder name, credit card number etc.


Device information: we may collect information related to your device. For example, MAC address, Serial number, version and type, Android version, Android ID, screen display information, device keypad information, device manufacturer details and model name, network operator details, connection type, hardware usage information such as battery usage, and device temperature.


Application information: we may collect information related to your software usage. For example, application list, application status record (e.g. downloading, installing, updating, deleting), application ID information, SDK version, system update settings etc.


Location information (only for specific services/functionalities): we may collect various types of information on your location. For example, region, country code, city code, mobile network code, mobile country code, cell identity, longitude and latitude information, time zone settings, and language settings.


Log information: we may collect information related to your use of certain functions, apps and websites. For example, cookies and other anonymous identifier technologies, IP addresses, network request information, temporary message history, standard system logs, and crash information.


Other information: we may collect environmental characteristics value (ECV) (i.e. value generated from Samy Account ID, phone device ID, connected Wi-Fi ID and location value).



Personal information is collected for providing the Services to you, and legal compliance on our part under applicable laws. You hereby consent that we may process and disclose personal information to our Co-operators (defined below) for the purposes stated in this Privacy Policy.


We may use your personal information for the following purposes:


Providing, processing, maintaining, improving and developing our Services to you, including after-sales services and customer support functions and for Services through your device or through our websites.

Communicating with you about our Services, your device, or addressing any general queries, such as updates, customer support and information about our events or notices.

Conducting marketing related activities, such as providing marketing and promotional materials.. For more information on marketing and promotional activities, please refer to the Direct Marketing section below.

Allowing you to post comments in public forums on the mi.com website. Conducting promotional activities, such as sweepstakes and Facebook events.

Analysing and developing statistical information about the use of our Services to better improve such Services.

Storing and maintaining information about you for our legal obligations.

Here are more details on how we use your information (which may include personal information):


Setting up your SAMY Account. Personal information, collected when creating a SAMY Account on our web sites or through our devices, is used for creating the personal samy Account and profile page of the User.

Processing your purchase orders. Information relating to orders placed through samy.co.in may be used for processing the purchase order and related after-sales services, including customer support and re-delivery. In addition, the order number is used to cross check the order with the delivery partner as well as the actual delivery of the parcel. The receipt details, including name, address, phone number and postal code are for delivery purposes. The email address is used to send package tracking information to the User. The list of purchased item(s) is used for printing the invoice and allowing Users to determine the contents of the package.

Improving User experience. Some opt-in features, such as the User Experience Program, allow Samy to analyze data about how Users use the website, so as to improve the User experience, such as by sending crash reports.

Collecting User feedback. The feedback you choose to provide is valuable in helping Samy make improvements to our Services. In order to follow up on the feedback that you have chosen to provide, Samy may correspond with you using the personal information that you have provided and may keep records of the same.

Sending notices. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.

Conducting promotional activities. If you enter into a sweepstake, contest, or similar promotion, for example, via Samy’s Facebook page or other social media platforms, we may use the personal information you provide therein to administer those programs.


We may use your name, phone number, email address, SAMY Account ID and mac id to provide marketing materials to you relating to goods and services of Samy and our Co-operators which offer network, mobile applications and cloud products and services. To provide better User experience, we may recommend the above-mentioned products, services and activities based on information about your purchase history, website browsing history, birthday, age, gender, and location. We will only so use your personal data after we obtain your prior explicit consent and obtain a clear affirmative action or indication of no objection in accordance with local data protection laws. You have the right to opt out of our proposed use of your personal data for direct marketing. If you no longer wish to receive certain types of email communications you may opt-out by following the unsubscribe link located at the bottom of each email. We will not transfer your personal data to our business partners for use by our business partners in direct marketing.


What information is collected and how do we use them? Technologies such as cookies, tags, and scripts are used by Samy and our Co-operators. These technologies are used in analyzing trends, administering the site, tracking Users’ movements around the website and gathering demographic information about our User base as a whole. We may receive reports based on the use of these technologies by these Co-operators on an individual as well as aggregated basis.

Log Files: As is true of most websites, we gather certain information and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP) details, referring/exit pages, operating system details, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we gather about you.

Advertising: We partner with our Co-operators to either display advertising on our website or to manage our advertising on other sites. Our Co-operators may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you with advertising based upon your browsing activities and interests. We will obtain your prior explicit consent and involve a clear affirmative action before providing this advertising service to you. If you wish to not have this information used for the purpose of serving you interest-based advertisements, you may opt-out by clicking here http://preferences-mgr.truste.com

Local Storage – HTML5/Flash: We use Local Storage Objects (LSOs) such as HTML5 or Flash to store content and preferences. Third parties with whom we partner to provide certain features on our sites or to display advertising based upon your web browsing activity also use HTML5 or Flash cookies to collect and store information. Various browsers may offer their own management tool for removing HTML5 LSOs. To manage Flash cookies, please click here.


We do not sell any personal information to third parties.


We may disclose your personal information on occasion to third parties (as described below) in order to provide the Services that you have requested.


Disclosure may be made to Co-operators listed in this section below. In each case described in this section, you can be assured that Samy will only share your personal information in accordance with your consent. You should know that when Samy shares your personal information with a Co-operator under any circumstance described in this section, Samy will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws. Samy will contractually ensure compliance by any Co-operators with the privacy standards that apply to them in your home jurisdiction.



From time to time, in order to conduct business operations smoothly and to provide you with the full capabilities of our Services, we may disclose your personal information from time to time to Co-operators which are our mailing houses, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and marketing service providers, agents acting on behalf of Samy, related corporations, and/or other third parties (together “Co-operators”). Such Co-operators would be processing your personal information on Samy’s behalf or for one or more of the purposes listed above. If you no longer wish to allow us to share this information, please contact us at privacy@ Samy.com.



Samy works together with a cool group of companies, which together form the SAMY Ecosystem. The SAMY Ecosystem companies are independent entities, invested and incubated by Samy, and are experts in their fields. Samy may disclose your personal data to the SAMY Ecosystem companies so as to provide you with, and improve, the exciting products and services (both hardware and software) from the SAMY Ecosystem companies. Some of these products and services will still be under the Samy brand, while others may use their own brand. The SAMY Ecosystem companies may also share data with Samy from time to time in relation to products and services under the Samy brand and other brands owned by Samy to provide hardware and software services, and to create better functions and User experience. Samy will take appropriate organizational and technical measures to ensure the security of personal data during the process of sharing of information, including but not limited to the encryption of your personal data. If Samy is involved in a merger, acquisition or asset sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our website, of any changes in ownership, uses of your personal information, and choices you may have regarding your personal information.



Samy may disclose your personal information without further consent when required under applicable law.



We may share anonymized information and statistics in aggregate form with third parties for business purposes. For example, with advertisers on our website, we may share trends about the general use of our Services, such as the number of customers in certain demographic groups who purchased certain products or who carried out certain transactions.


For the avoidance of doubt, Samy may collect, use or disclose your personal information without your consent if it is, and only to the extent it is, allowed explicitly under local data protection laws.



Samy’s security measures: We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect from you. We will use all reasonable efforts to safeguard your personal information.

For example, when you access your SAMY Account, you can choose to use our two-step verification process for better security. When you send or receive data from your Samy device to our servers, we make sure they are encrypted using Secure Sockets Layer (“SSL”) and other algorithms.


All your personal information is stored on secure servers that are protected in controlled facilities. We classify your data based on importance and sensitivity, and ensure that your personal information has the highest security level. We make sure that our employees and Co-operators who access the information to help provide you with our Services are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations. We have special access controls for cloud based data storage as well. All in all, we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use. We will take all practicable steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. We will take all reasonable steps upon any personal data breach, notifying the breach to the relevant supervisory authority or under some circumstances, notifying the personal data breach to you by complying with applicable laws, including your local data protection legislation.



You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody unless such person is duly authorized by you. Whenever you log in as a SAMY Account user on Samy websites, particularly on somebody else's computer or on public Internet terminals, you should always log out at the end of your session.


Samy cannot be held responsible for lapses in security caused by third party accesses to your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.


Your assistance will help us protect the privacy of your personal information.



Personal information will be held for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. We shall cease to retain personal information, or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information. If further processing is for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes according to the applicable laws, the data can be further retained by Samy even if the further processing is incompatible with original purposes.



Controlling settings Samy recognizes that privacy concerns differ from person to person. Therefore, here we provide examples of ways by which Samy enables you to choose to restrict the collection, use, disclosure or processing of your personal information and thus control your privacy settings:


Toggle on/off for the User Experience Program and Location Access functions;

Log in and out of the SAMY Account;

Toggle on/off for other services and functionalities which deal with sensitive or personal information.

If you have previously agreed to us using your personal information for the abovementioned purposes, you may change your mind at any time by writing to us at privacy@ Samy.co.in.


You have the right to request access to and/or correction of any other personal information that we hold about you. When you update your personal information, you will be asked to verify your identity before we proceed with your request. Once we obtain sufficient information to accommodate your request for access to or correction of your personal information, we shall proceed to respond to your request within any timeframe set out under your applicable data protection laws.


A copy of your personal data collected and processed by us will be provided to you upon your request free of charge. For any extra requests of the same information, we may charge a reasonable fee based on actual administrative costs according to the applicable laws.


If you would like to request access to your personal data held by us or if you believe any information we have on you is incorrect or incomplete, please write to us as soon as possible at the email address below. Email: privacy@ Samy.co.in


For details relating to the personal information in your SAMY Account, you may also access and change them at //account. Samy.co.in or by logging into your account on your device.


If you are a European Union User under the General Data Protection Regulation (GDPR), you have the right to obtain from us the erasure of your personal information. We shall consider the grounds regarding your erasure request and take reasonable steps, including technical measures, if the grounds satisfy the GDPR.


If you are a European Union User under the GDPR, you have the right to obtain from us the restriction of processing your personal information. We shall consider the grounds regarding your restriction request. If the grounds satisfy the GDPR, we shall only process your personal information under applicable circumstances in the GDPR and inform you before the restriction of processing is lifted.


If you are a European Union User under the GDPR, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.


If you are a European Union User under the GDPR, you have the right to receive your personal information in a structured, commonly used format and to transmit the information to another data controller.


Withdrawal of consent


You may withdraw your consent for the collection, use and/or disclosure of your personal information in our possession or control by submitting a request. This may be done by accessing your SAMY Account Management Center at account. Samy.com/pass/del. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal information as per your request.


Please recognize that your withdrawal of consent could result in certain legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal information, it may mean that you will not be able to further enjoy Samy’s Services.


Transfer of personal information outside of your jurisdiction To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies (which are in the communications, social media, technology and cloud businesses) or Co-operators, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You will have the right to be informed of the appropriate safeguards taken by Samy for this transfer of your personal information. Samy is a China-headquartered company operating globally. As such, complying with applicable laws, we may transfer your personal data to any subsidiary of the Samy group worldwide when processing that information for the purposes described in this Privacy Policy. We may also transfer your personal data to our Co-operators, who may be located in a country or area outside the area of the European Economic Area (EEA).


Whenever Samy shares personal data originating in the EEA with a third party which may or may not be a Samy entity outside the EEA, we will do so on the basis of EU standard contractual clauses or any other safeguards provided for in the GDPR.


Samy may use overseas facilities operated and controlled by Samy to process or back up your personal information. Currently, Samy has data centers in India and Singapore. These overseas jurisdictions may or may not have in place data protection laws which are substantially similar to that in your home jurisdiction. You have understood that the risks under applicable data protection laws are different and we may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.




We consider it the responsibility of parents to monitor their children’s use of our Services. Nevertheless, it is our policy not to require personal information from minors or offer to send any promotional materials to persons in that category.


Samy does not seek or intend to seek to receive any personal information from minors. Should a parent or guardian have reasons to believe that a minor has provided Samy with personal information without their prior consent, please contact us to ensure that the personal information is removed and the minor unsubscribes from any of the applicable Samy Services.



If you have agreed to our applicable User Agreements, in the event of inconsistency between such User Agreements and this Privacy Policy, such User Agreements shall prevail.



We keep our Privacy Policy under regular review and may update this privacy policy to reflect changes to our information practices. If we make material changes to our Privacy Policy, we will notify you by email (sent to the e-mail address specified in your account) or post the changes on all the Samy websites or through our mobile devices, so that you may be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the effective date as set out in the notice or on the website. We encourage you to periodically review this page for the latest information on our privacy practices. We will seek your fresh consent before we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.



Our Privacy Policy does not apply to products and services offered by a third party. Samy Services may include third parties’ products, services and links to third parties’ websites. When you use such products or services, they may collect your information too. For this reason, we strongly suggest that you read the third party’s privacy policy as you have taken time to read ours. We are not responsible for and cannot control how third parties use personal information which they collect from you. Our Privacy Policy does not apply to other sites linked from our Services.



Google’s Privacy Policy: https://policies.google.com/


Facebook’ Privacy Policy: https://www.facebook.com/about/privacy/update?ref=old_policy


By using the Google Input Method, you are agreeing to Google’s terms: http://www.google.com/policies/privacy


By using the SwiftKey Input Method, you are agreeing to SwiftKey’s terms: http://swiftkey.com/en/privacy



Our websites include social media features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social media features and Widgets are either hosted by a third party or hosted directly on our websites. Your interactions with these Features are governed by the privacy policy of the company providing it.



Depending on your jurisdiction, you may be able to log in to our website using sign-on services such as Facebook Connect or an Open ID provider. These services will authenticate your identity, provide you the option to share certain personal information (such as your name and email address) with us, and to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this website to your profile page to share with others within your network.



If you are Europe Union User under the GDPR, Samy will provide a systematic approach to manage your personal data, which deeply engages our people, management processes and information systems by applying a risk management methodology. According to the GDPR, for instance, Samy has set up (1) a Data Protection Officer (DPO) in charge of data protection, who can be contacted at dpo@ Samy.co.in; (2) a procedure called the Data Protection Impact Assessment (DPIA), which will help Samy identify, assess and mitigate or minimize privacy risks


If you have any comments or questions about this Privacy Policy or any questions relating to Samy’s collection, use or disclosure of your personal information, please contact our Data Protection Officer/Grievance Officer at the address below referencing “Privacy Policy”:


Samy Informatics Pvt. Ltd.

2805/20, Beadon Pura, Karol Bagh

New Delhi 110005. INDIA

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Thank you for taking the time to understand our Privacy Policy!



We have made several major edits throughout the “Privacy Policy” as follows: We have updated the types of personal information that we collect and the purposes of collecting such information. For example, we collect hardware usage information to conduct statistical analysis and optimize the performance of your devices.


By complying with the GDPR and for providing better data privacy protection, we have updated the relevant portion about Users’ rights under the GDPR, and how we process the personal information of our Europe Union Users. We have also described our data privacy management method.


We have updated the relevant portion of third parties’ products and services which may be involved during the use of our Services.


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